Hearing point-to-point video users will not be able to place emergency calls. For example, you may not be able to dial 911 if there is an internet-service failure or if you lose electrical power, and your 911 call may not be routed correctly if you have not updated your Registered Location. Emergency calls made via internet-based TRS may not function the same as traditional E911 service. You can update your Registered Location by calling 80 or by visiting. To ensure proper routing of 911 calls, it is important that you provide, and update in the event it changes, the physical address (i.e., the Registered Location) from which you are placing the call. If you request a new number, Sorenson will provide you with one for the geographic area where you live or work.
FCC rules permit you to port your telephone number to the VRS provider of your choice.
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